Warranty Claim Photo Guide
We want to get your claim sorted as quickly and smoothly as possible. To help us do that, we just need a few photos or a short video showing the issue. No need to be a professional — just follow the simple steps below for your type of issue and we'll take it from there.
Blind Issue - Incorrect Size
Incorrect size - Roll width:
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A photo from a distance showing how you’ve measured the blind, including the full width of the roll and mechanisms when fully down.
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A Close up photo showing the final measurement on the tape.
Fabric Width
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A photo from a distance showing how you’ve measured the fabric width only.
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A close up photo showing the final measurement on the measuring tape.
Here is an example for you:
Vertical blind width issue:
Vertical blind drop issue:
If you’ve selected exact measurement, the slat size will be 40 mm smaller than the ordered drop. For recess installation, the difference will be 50 mm. Then, standard tolerance applies.
Blind Issue - Operational Issue
A short video alongside your photos really helps us pinpoint the problem faster.
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A clear photo of the issue.
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A short video showing the issue in action- around 10 seconds is perfect.
Damaged Blind
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A few photos or a short video (around 10 seconds long is perfect) clearly showing the damage.
Missing Parcels or Parts
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Images of the delivery labels of any items you’ve received.
Electric Blinds
A video here makes all the difference helping us diagnose the problem quickly.
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A clear photo of the issue.
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A short video showing the issue in action – around 10 seconds is perfect.
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If your problem is with setup - please share a short video of how you're trying to connect.