To give you complete peace of mind, we offer Mismeasure Cover for just £19.95. This service ensures that if a mistake is made in measuring your windows, you can have your blinds replaced free of charge.
The incorrectly measured blind must be returned at your cost to Shade and Story, HD1 3TG.
You must let us know within 14 days of delivery that there is an issue with your blind size.
Only once the blind has been returned will we be able to start the remake process.
The blind must be marked with a code given to you by Shade and Story for identification.
The replacement must be exactly the same controls, fabric or blind style, the only change we can make is against the width and drop.
If the cost of the replacement is more expensive, then there will be a balance due between the original size ordered and the new blind.
- Mismeasure is not available for trade customers or wholesale orders.
- Should the new measurements be smaller than the original measurements, if we are able to, we will amend that item rather than manufacture a brand new item.
- Should you activate the Mismeasure Cover, you are liable to pay the delivery charge for the new order.
- We are only able to offer one remake per item / four per household.
- This service can only be used once, any subsequent orders will not be covered under the Mismeasure Cover.
Choose your delivery option at checkout.
Stay Informed
We will keep you updated every step of the way, from when manufacturing begins to when the courier collects your new blinds from our factory.
Track your order
As soon as the courier collects your new blinds from our factory, we will send you a delivery tracking link.
Read the fine print
Made to measure products are custom made to your precise requirements.
Once made our products are suitable only to you and therefore cannot be cancelled or returned.
For this it is extremely important that you are sure about the product that you want and also the size you require.
We strongly recommend
Read the fine print
Checkout as a Guest.
You don't need to have an account to place an order. Having an account can save you time during checkout as it saves your address details, but it’s not necessary if you want to place an order.
Accepted Payment Methods.
We accept the following payment methods: Klarna, Visa, American Express, Mastercard, all Debit Cards, PayPal and Apple Pay.
and more.
Choose Express Checkout
To make easier for you to place an older, you can use our AmazonPay, Paypal and ApplePay Express checkout.
Split your Payment with Klarna
We’ve partnered with Klarna to offer all of our amazing customers Pay Later and Slice It options on all purchases. With no interest, and no fees. Available at payment options at the checkout.
We always aim to offer the best value for money to all of our customers.
Our prices are carefully calculated to ensure that we are able to provide our amazing customers with high quality
products as well as consistently excellent customer service and after-sales support, we hope that’s cool!
We are sorry to disappoint, but our promotions only run for a limited period of time which we can not hold or extend beyond the allotted period.
What we suggest is signing up to our newsletter, by creating a Shade & Story account and that way you will always be first to hear of new events and upcoming promotions and discounts.
You may find us offering discounts for special events, such as product launches or to clear excess stock. To keep in tune with our offers and promotions we suggest to sign up on our newsletter.
Swift Direct Blinds is always trying to make our blinds as accessible and affordable for our customers! Which is why we also offer finance options with our 3rd party finance partner, Klarna.
Our discount codes run for an allotted period of time, please check that the code is still valid. If a problem persists please call us on 0370 218 7042 or email us at [email protected] and someone will help you ASAP.
Keep an eye out for our promotional events by signing up to our newsletter and you'll be the first to hear of any discounts!
If you are looking to order multiple blinds we always advise checking with our customer service representatives to see what we can do for you! So drop them an email at [email protected] or call on 0161 524 1188 and we will see that we can do.