Delivery just £9.99
Take advantage of our flat-rate delivery fee of just £9.99, regardless of the number of blinds you order.
Shop freely, knowing that your entire order will be delivered safely and securely for one low price.
Free Delivery
Enjoy free shipping on orders over £249. Treat yourself to quality blinds with the convenience of doorstep delivery, completely free.
Track Your Order
Track your order effortlessly using your unique order number on our website. Stay updated on the status of your blinds, from production to delivery, ensuring you're always informed and ready to welcome your new window coverings.
Track Your Order >
<
Made & Despatched Tomorrow
By selecting our Next Day Dispatch service, your order will be prioritised to leave our manufacturing facility the next working day for just £19.95.
Perfect for those who need their window coverings quickly, this service guarantees prompt dispatch without compromising on quality.
Made & Dispatch Tomorrow >
FAQs about Delivery
Find frequently asked questions relating to delivery below, or explore our full library of FAQs for more information and advice.
General Guidance
How can I track my order?
You can easily keep track of your orders progress with our online order tracking service. Just enter your order number and email address & we will let you know what stage your order is currently at. Keep an eye on your orders journey from workshop to doorstep, it couldn’t be simpler. Click here to track your order >
Which courier do you use to deliver my blinds?
Our carrier partners are TNT, DX, DPD, IFS and Tuffnels. If your courier does not
arrive or your package has gone missing, please contact our customer services team.
Can I book my fitter?
If you have booked a fitting service through John Lewis, please refer any questions you have to their customer service team. If you choose to book a separate third-party fitter for your blinds, please do not book your fitting appointment until the blinds have been received and checked by you. This is to ensure there are no defects with all parts present and complete. We also advise not to take specific time off work to wait for a delivery. Shade & Story will not pay towards or cover the cost of any third-party fitter costs you may incur.
What if I’m not at home at the time of delivery or miss my delivery?
If for any reason you miss your delivery, our delivery company will leave their calling card and information on how to arrange redelivery at a convenient time for you, for no extra cost.
Lost & Missing Orders
I'm missing a part of my order?
As our made to measure goods are despatched from different locations, it is not unusual for part of your order to be delivered on another day within the expected delivery range. Some parcels naturally are split in the courier sorting hub for two different delivery drivers to deliver.
Vertical blinds - As standard our vertical blinds are sent out as two items, our courier will normally split these items up and can be on different delivery vehicles. If you have only received one item, don't panic – give us a call to find out more information.
Vertical blinds - As standard our vertical blinds are sent out as two items, our courier will normally split these items up and can be on different delivery vehicles. If you have only received one item, don't panic – give us a call to find out more information.
What are the procedures if my goods are lost by the courier?
If your goods have gone missing, please contact our customer services as soon as possible. If you have ordered more than one type of blind, you may find that these are delivered separately.
Note on Vertical blinds - As our vertical blinds are sent out as two items as standard (slats and head rail), therefore our courier may split these up and put them on different delivery vehicles. If you have only had one item, please feel free to give us a call for more information.
Note on Vertical blinds - As our vertical blinds are sent out as two items as standard (slats and head rail), therefore our courier may split these up and put them on different delivery vehicles. If you have only had one item, please feel free to give us a call for more information.
What do I do if my parcel arrives damaged?
On the rare occasion that a parcel is damaged in transit, please sign as ‘damaged’ on the carrier’s note. If the goods inside are actually damaged rather than just the packaging, please contact customer services as soon as possible.
Delivery Queries
Can I have my goods delivered to another address other than my billing address?
Yes you can. When you're completing your order, simply un-tick the ‘deliver to billing
address' box. A separate form will pop up, allowing you to enter a convenient work or alternative delivery address.
Can I have the option of a timed delivery?
No, unfortunately at this time we are unable to offer any timed delivery services however most couriers will send a 2-hour delivery window to you on the morning of delivery. Deliveries will take place between 8.30am-6pm Monday- Friday (excluding bank holidays).
On selected products there is the option to use our Next Day Dispatch service. This is available only on selected products and once ordered your blinds will be made and dispatched the next working day for you. It’s our quickest service at the moment, delivery times remain the same as standard delivery between 8.30am-6pm Monday- Friday (excluding bank holidays).
On selected products there is the option to use our Next Day Dispatch service. This is available only on selected products and once ordered your blinds will be made and dispatched the next working day for you. It’s our quickest service at the moment, delivery times remain the same as standard delivery between 8.30am-6pm Monday- Friday (excluding bank holidays).
Do you offer overseas deliveries?
We currently deliver to UK mainland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and the Channel Islands only. If you wish to order blinds for abroad, we can deliver to your UK mainland shipping agents. Please note any blinds leaving the UK are no longer covered by our warranty.
How long will my order take?
Delivery timings depend on your chosen product and its manufacture location. Standard delivery is usually between two to seven days; non-mainland can take up to ten business days. You can see the current lead time on the product page before ordering and you will be informed of an expected dispatch date within 24 hours after purchase.
What are your delivery charges to the Channel Islands?
We do deliver our products to the Channel Islands, but there is a small additional cost. All Channel Island orders will be charged at UK prices, with an additional amount added on. For the latest information, please contact customer services.
Will your couriers deliver on a weekend?
No, our couriers will not currently deliver on a weekend. Deliveries take place 8.30am - 6pm Monday to Friday (excluding bank holidays).
What are your delivery charges to the UK?
Our standard delivery £9.99 (Standard delivery of 5 working days, Monday to Friday, 7am-6pm), no matter how many blinds are within your order.