Our 10-Year Blinds & Shutters Guarantee
When investing in high-quality blinds and shutters, peace of mind is just as important as the product itself. At Shade & Story, we stand behind the craftsmanship and durability of our blinds and shutters with an exceptional 10-year guarantee, ensuring your complete satisfaction for years to come.
Unrivalled Coverage with Our 10-Year Blinds & Shutters Guarantee
Our commitment to quality begins with the industry-standard 1-year manufacturer’s warranty, which covers any defects in materials and workmanship. But we don’t stop there. We’re so confident in the longevity and performance of our products that we’ve extended the warranty period, providing an additional 9 years of protection. This means you can enjoy a full 10 years of coverage under our comprehensive blinds and shutters warranty.
What Our 10-Year Blinds Guarantee Covers
Our extended 10-year guarantee is designed to provide you with the assurance that your blinds and shutters will continue to enhance your home’s beauty and functionality. Here’s what’s included:
- All Parts and Materials: From the smallest components to the full structure of the blinds and shutters, our warranty covers it all. If any part fails due to manufacturing defects or material faults, we’ll repair or replace it at no cost to you.
- Workmanship: We stand by the craftsmanship of our products. If any issues arise from the way your blinds or shutters have been assembled, we’ll ensure they’re corrected swiftly and efficiently.
Electrical Components: 2-Year Guarantee
While our blinds and shutters are covered by a 10-year warranty, any electrical accessories and parts are excluded from this extended coverage. Instead, these components are protected under a 2-year guarantee from the time of delivery. This covers any defects in the electrical components for the first two years of ownership, ensuring they function as intended.
Simple Exclusions: What’s Not Covered
While our 10-year blinds guarantee is extensive, there are some standard exclusions to keep in mind:
- Normal Wear and Tear: Over time, it’s natural for products to show signs of aging, such as minor fading of dyed fabrics. These effects are considered normal and are not covered under the guarantee.
- Accidental Damage: If your blinds or shutters are damaged due to accidents or external factors beyond our control, these repairs or replacements would not be included.
- Unauthorised Alterations: Any modifications made by individuals or entities other than Shade & Story will void the warranty for the affected parts.
- Incorrect Installation: To ensure your blinds or shutters perform at their best, they must be installed according to the instructions provided. Misuse or improper installation is not covered.
- Inappropriate Cleaning Methods: Using non-recommended cleaning methods can damage the materials, and such damage is excluded from the warranty.
- Heat Warping: Blinds not specifically designed for high-heat environments, such as conservatories, are susceptible to warping when exposed to excessive temperatures. This is not covered under the warranty.
- Shipping Costs: While our warranty covers repair and replacement of parts, the cost of shipping products back and forth is not included in the warranty coverage.
Your Satisfaction Is Our Priority
At Shade & Story, we’re not just selling you blinds and shutters; we’re providing a lasting investment in your home’s comfort and style. Our 10-year guarantee reflects our dedication to quality and our belief in the products we offer.
How to Contact Us
Should you experience any issues with your blinds or shutters, we encourage you to reach out to our customer service team at 01615241188. We are committed to ensuring that you are completely satisfied with both your products and your purchasing experience. For more information, see our full terms and conditions.
Report Manufacturing Errors Within 28 Days
If you notice any manufacturing errors, please report them to us within 28 days of delivery. We’ll promptly address any issues and arrange for replacements or repairs as needed.
Issues Reported After 28 Days
Any issues reported after the 28-day window will be treated on a case-by-case basis. Replacements or refunds for these cases will be considered as a gesture of goodwill, subject to our discretion.